Privacy Policy

1. Mandatory SMS Privacy Disclosure

2. Information We Collect

• Personal Information: Name, email address, and phone number provided when you request a free estimate, contact us, or sign up for order and delivery updates.
• Order & Project Information: Details about your building materials order, delivery address, and project needs as provided through our website or in-store.
• Customer Portal Data: Account and order-history information associated with your Customer Portal account, hosted by our third-party provider, Epicor.
• Payment Information: Billing details processed through our Pay Online service, hosted by our third-party payment processor, United Tranzactions. We do not store full payment card information on our own systems.
• Credit Application Information: If you submit a Credit Application, financial and business information may be collected through our third-party credit application provider, InetCreditExchange, in order to evaluate your request. This information is handled according to that provider's own privacy and security practices.
• Consent Records: Opt-in records and timestamps for all communication channels, including our SMS program.
• Technical Data: IP address, browser type, and cookies used to enhance your browsing experience.

3. SMS Messaging Program & Usage

By opting into our SMS services, you agree to receive text messages from Leachman Lumber.

• Purpose: Leachman Lumber sends SMS messages exclusively for order confirmations, delivery updates, estimate follow-ups, and responses to inquiries submitted through our website or by phone. This program does not include marketing or promotional messages.
• Frequency: Message frequency varies based on your level of interaction with our services.
• Age Requirement: By opting into our SMS services, you represent that you are at least 18 years of age.
• Opt-Out: You may cancel the SMS service at any time by texting "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
• Support: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance.

4. Children's Privacy (COPPA)

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit any information from anyone under the age of 13.

5. Information Sharing and Disclosure

Leachman Lumber does not sell, rent, or trade customer lists or personal information to any third parties. We do not participate in affiliate marketing where your data is shared with partners for their own marketing purposes. We only share information with service providers necessary to operate our business, including our Customer Portal provider (Epicor), our payment processor (United Tranzactions), our credit application provider (InetCreditExchange), and our customer relationship management platform (GoHighLevel).

6. Data Security

We implement and maintain reasonable administrative, technical, and physical safeguards to protect your personal information. This includes the use of SSL encryption for all form submissions and sensitive data transmissions to ensure your information is protected against unauthorized access. Our Pay Online and Credit Application services are hosted on secure, third-party platforms with their own dedicated security measures.